Advanced case management
Advanced case management (ACM), also known as dynamic case management or adaptive case management, refers to the coordination of a service request in finance, health, legal, citizen, or human resources-related matters, on behalf of a subject such as a customer, a citizen, or an employee. According to British company Insight 2 Value, ACM "offers the ability to monitor, update, understand and interpret every piece of work as it is processed, enhancing both efficiency and security and providing a smarter, more integrated way to handle increasingly complex caseloads and shrinking resources." == Social services == In Advanced Case Management: New Strategies for the Nineties, Norma Radol Raiff describes the history of case management in social work.