The average call duration (ACD) is a measurement in telecommunications that reflects an average length of telephone calls transmitted on telecommunication networks. It may be calculated by dividing the total length of calls by the number of calls.
The average call duration (ACD) is a measurement in telecommunications that reflects an average length of telephone calls transmitted on telecommunication networks. It may be calculated by dividing the total length of calls by the number of calls.
Source: Wikipedia "Average call duration" · CC BY-SA 4.0
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