Call management is the process of designing and implementing parameters for inbound telephone calls, which govern the routing of these calls through a network. The process is primarily used by corporations and call centres and is often supported by call logging software tools.
Call management is the process of designing and implementing parameters for inbound telephone calls, which govern the routing of these calls through a network. The process is primarily used by corporations and call centres and is often supported by call logging software tools.
Source: Wikipedia "Call management" · CC BY-SA 4.0
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