Computer telephony integration

Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between telephones and computers. The term is predominantly used to describe desktop-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic call routing.

Source: Wikipedia — Computer telephony integration (CC BY-SA 4.0)

Computer telephony integration

Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between telephones and computers. The term is predominantly used to describe desktop-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic call routing.

Source: Wikipedia "Computer telephony integration" · CC BY-SA 4.0

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