Emotional labor

Emotional labor is the act of managing one's own emotions and the emotions of others to meet job expectations. It requires the capacity to manage and produce a feeling to fulfill the emotional requirements of a job.

Source: Wikipedia — Emotional labor (CC BY-SA 4.0)

Emotional labor

Emotional labor is the act of managing one's own emotions and the emotions of others to meet job expectations. It requires the capacity to manage and produce a feeling to fulfill the emotional requirements of a job.

Source: Wikipedia "Emotional labor" · CC BY-SA 4.0

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