Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States (1970) is an influential treatise written by Albert O. Hirschman. The work hinges on a conceptual ultimatum that confronts consumers in the face of deteriorating quality of goods and services: either exit or voice.
Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States (1970) is an influential treatise written by Albert O. Hirschman. The work hinges on a conceptual ultimatum that confronts consumers in the face of deteriorating quality of goods and services: either exit or voice.
Source: Wikipedia "Exit, Voice, and Loyalty" · CC BY-SA 4.0
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