Professional services automation
Professional services automation (PSA) is software designed to assist professionals, such as lawyers, auditors, and IT consultants, with project management and resource management for client projects and utilization rate management for billable staff. In the IT sector, PSA is frequently integrated with remote monitoring and management (RMM) tools to provide a comprehensive solution for managing service delivery and technical operations.
Source: Wikipedia — Professional services automation (CC BY-SA 4.0)