Return merchandise authorization

A return merchandise authorization (RMA), return goods authorization (RGA), or return authorization (RA), is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. == Reverse logistics == The issuance of an RMA is a key gatekeeping point in the reverse logistics cycle, providing the vendor with a final opportunity to diagnose and correct the customer's problem with the product.

Source: Wikipedia — Return merchandise authorization (CC BY-SA 4.0)