In information technology, a service level indicator (SLI) is a measure of the service level provided by a service provider to a customer. SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs); an SLI can also be called an SLA metric (also customer service metric, or simply service metric).
In information technology, a service level indicator (SLI) is a measure of the service level provided by a service provider to a customer. SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs); an SLI can also be called an SLA metric (also customer service metric, or simply service metric).
Source: Wikipedia "Service level indicator" · CC BY-SA 4.0
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