Service recovery

Service recovery is an organization's resolution of problems from dissatisfied customers, converting those customers into loyal customers. It is the action a service provider takes in response to service failure.

Source: Wikipedia — Service recovery (CC BY-SA 4.0)

Service recovery

Service recovery is an organization's resolution of problems from dissatisfied customers, converting those customers into loyal customers. It is the action a service provider takes in response to service failure.

Source: Wikipedia "Service recovery" · CC BY-SA 4.0

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