Total quality management
Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value." Total quality management (TQM) emphasizes that all departments, not just production (such as sales, marketing, accounting, finance, engineering, and design), are responsible for improving their operations. Management, in this context, highlights the obligation of executives to actively oversee quality through adequate funding, training, staffing, and goal setting.