A zero-defects mentality (also known as Zero Error Syndrome) exists when a command-and-control structure does not tolerate mistakes. This atmosphere is now widely acknowledged to be ineffective in both military and corporate life.
A zero-defects mentality (also known as Zero Error Syndrome) exists when a command-and-control structure does not tolerate mistakes. This atmosphere is now widely acknowledged to be ineffective in both military and corporate life.
Source: Wikipedia "Zero-defects mentality" · CC BY-SA 4.0
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