Omnichannel

Omnichannel is a neologism describing a business strategy. According to Frost & Sullivan, omnichannel is defined as "seamless and effortless, high-quality customer experiences that occur within and between contact channels".

Source: Wikipedia — Omnichannel (CC BY-SA 4.0)

Omnichannel

Omnichannel is a neologism describing a business strategy. According to Frost & Sullivan, omnichannel is defined as "seamless and effortless, high-quality customer experiences that occur within and between contact channels".

Source: Wikipedia "Omnichannel" · CC BY-SA 4.0

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