Service management in the manufacturing context is integrated into supply chain management as the intersection between actual sales and the customer point of view. The aim of high-performance service management is to optimize service-intensive supply chains, which are usually more complex than typical finished-goods supply chains.
Service management in the manufacturing context is integrated into supply chain management as the intersection between actual sales and the customer point of view. The aim of high-performance service management is to optimize service-intensive supply chains, which are usually more complex than typical finished-goods supply chains.
Source: Wikipedia "Service management" · CC BY-SA 4.0
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